Matting is a topic that causes the most stress in a grooming shop. We have a hard and fast rule regarding pets that are heavily matted. If your pet cannot be humanely de-matted, we clip the hair short and “start over.” We will discuss it with the parent beforehand, of course. If the existing mats cannot be detangled and removed in 10-20 minutes and without any yelping/crying, we will present the two options: agree to having him shaved/clipped very short or taking him elsewhere for his grooming. There is not a situation where we would complete the groom and allow a dog or cat to go home with remaining mats simply because the parent doesn’t enjoy the appearance of very short hair for the time it takes for healthy hair to grow back. Having the pet be comfortable again, without the mats tugging and irritating their skin, is our main concern. The hair will grow back. Perhaps with our assistance, the matting can be a thing of the past simply by learning proper brushing technique and by bringing him for grooming more often. Furthermore, a matted coat can cause numerous health conditions including itching, irritation, and skin infections. Heavy matting can trap moisture near the pet’s skin allowing fungus or bacteria to grow causing skin irritations that exist prior to the grooming process. If the pet has been shaking the ears violently, there is also the possibility that our groomer will discover ear hematoma, which is a build-up of blood at the ends of the ears. Removing a heavily matted coat includes risks of cuts or abrasions due to warts, molds and skin folds trapped and hidden in the mats.